Terms of service

What CashRelay is, and is not

CashRelay is credit control software. It sends reminders about unpaid invoices that you approve, reads your customers' replies, records payments and keeps a history of what happened.

CashRelay is not a debt collection agency, a solicitor or a financial adviser. It does not take legal action, add fees or interest, or give legal or financial advice, and it does not check that what your customers say is true.

Balances, statuses and dates in CashRelay come from the information you and your customers provide. They are not confirmation that money is legally owed or has been received.

Your account

• Give accurate information and keep your sign-in details secure.
• You are responsible for what happens under your account and for the people you let use it.
• Only add invoices that are genuinely owed to you, and customer details you are entitled to use to chase them.
• Reminders go out in your company's name, and you decide which ones are sent.

Acceptable use

Do not use CashRelay unlawfully, to harass or threaten anyone, to send marketing, to chase money that is not owed, to try to reach another company's data, or to copy, reverse engineer or resell the service.

The pilot and fees

The pilot

Features may change during the pilot, and some, such as real email sending, may not be switched on yet.

Fees

Any fees are as agreed with you in writing before they apply.

Changes to fees

We will give at least 30 days' notice of a change to fees for an existing subscription.

Your data

You keep all rights in the data you put into CashRelay. We handle it as your processor, as described in the privacy notice.

When you leave, we will return or delete your data as you instruct.

Availability

We aim to keep CashRelay available, but we do not offer a guaranteed uptime during the pilot.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability in any 12-month period is limited to the fees you paid us in that period, and we are not liable for loss of profit, loss of revenue, bad debts, loss of goodwill, or indirect or consequential loss.

In particular, we are not liable for a customer not paying, for a delay caused by someone else, or for the accuracy of information you or your customers provide.

Ending

You can stop using CashRelay at any time. We may suspend or end access for a serious breach of these terms, unlawful use or non-payment, giving notice and a chance to put things right where that is possible.

General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part is unenforceable, the rest still applies. We may update these terms and will tell you about material changes.